Terms of sale and refunds.

Short and in plain words. Last updated: 18 October 2026.

Who sells

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries about payment and handles returns. Your receipt and invoice come from Paddle. The products are made by Thoow, Oliver Wagner, Hamburg, Germany (see Imprint).

What you buy

Digital audio software: Max for Live devices for Ableton Live 12, as a download. They need Ableton Live 12 Suite, or Live 12 Standard with the Max for Live add-on, on Mac or Windows. Please check this before you buy.

Your license

With your purchase you get a personal license: you, one person, may use the device on all your own computers, for any music you make, commercial or not. The music you make with it is yours. You may not share, resell or publish the device files.

Delivery and updates

Right after your payment we send you an email with a link to your Thoow downloads, where the device is available for download, now and for every update at no extra cost. If the email does not arrive, request a new link with the same address on thoow.com/my or write to service@thoow.com.

Refunds

If the device does not work for you, you get your money back: ask for a refund within 14 days of your purchase, no reason needed. Reply to your receipt email from Paddle, use paddle.net, or write to service@thoow.com. After a refund the license ends and the device disappears from your downloads.

Early access

Our devices are in early access: they work and we use them in our own music, but we keep improving them. If something does not work as described, tell us on thoow.com/feedback.

Contact

Questions about a device: service@thoow.com. Questions about payment, invoices and refunds: Paddle, via paddle.net.